Mrs D – Hemel Hempstead.

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I am sorry I don’t know your name, I am the lady who phoned you last night in a panic with no heating. I would just like to thank you for taking the time to listen to me and explain how to fix it over the phone. I am sure if I had called anyone else they would have come out and i would have been landed with a big bill.  It is good to know there are honest tradesmen out there and I shall call you again when my boiler is due for its service, as you obviously know all about Worcester boilers.

Thank you again, I shall be recommending you to all my friends.

Yours sincerely.

Mrs D Hemel Hempstead. 25th June 2014